💸 Payment Settlement & Payout Policy

We believe in fast, reliable, and transparent payments. To ensure steady cash flow for your business, our platform processes seller payouts twice a week.

Please read the following conditions regarding how and when your funds will be credited to your bank account.

1. The Payout Schedule (Mondays & Thursdays)

  • Standard Transfer Days: Approved funds are transferred to your registered bank account exclusively on Mondays and Thursdays by end-of-day (EOD).
  • Cut-off Time: To be included in a payout cycle, an order must complete its “Settlement Cycle” (see below) by 11:59 PM the day before the payout day (i.e., Sunday night for Monday payouts, and Wednesday night for Thursday payouts).
  • Bank Holidays: If a scheduled payout day falls on a National or Bank Holiday, the funds will automatically be processed and transferred on the next working business day.

2. The Settlement Cycle (T+2 Rule)

We operate on a standard T+2 Settlement Cycle (Transaction + 2 Days) calculated from the date of delivery, not the date of the order.

  • Your funds for a specific order become eligible for payout 2 days after the product is successfully delivered to the customer.
  • This 48-hour buffer ensures that the customer has received the correct item and allows time for any immediate “damaged on arrival” claims.
  • Example: If your product is delivered on a Monday, the funds become eligible on Wednesday. You will receive the payout on the Thursday transfer.

3. Deductions & Adjustments

Before the final amount is transferred to your bank account, the following adjustments will automatically be applied:

  • Deduction of the agreed Referral Fee, Fixed Closing Fee, and Payment Collection Fee.
  • Deduction of Forward Shipping fees (if you used our delivery partners).
  • Return Adjustments: If a previous order was returned by a customer or resulted in an RTO (Return to Origin), the reverse shipping penalty or refund amount will be adjusted against your upcoming Monday or Thursday payout.

4. Mandatory Requirements to Receive Funds

Payouts will be temporarily placed on hold if the following conditions are not met:

  • Bank Verification: You must have a verified Indian Bank Account (Current or Savings) registered in the exact name of your business or proprietor.
  • Active KYC: Your PAN card, GSTIN (if applicable), and canceled cheque must be uploaded and verified by our onboarding team.
  • Minimum Threshold: The total pending payout amount must be at least ₹100. Balances below this amount will roll over to the next payout day.

5. Payment Holds & Fraud Protection

To maintain a safe marketplace, the platform reserves the right to temporarily hold payouts under the following circumstances:

  • Unusually high return or cancellation rates (above 15% in a single week).
  • Customer disputes regarding counterfeit, used, or damaged goods.
  • Suspicious order activity or violation of the Seller Code of Conduct.
  • Funds will be released immediately once the dispute or investigation is resolved.