About Us – Raftaarz

Welcome to Raftaarz — The heartbeat of local commerce.

 

We are not just a delivery app; we are an open-network digital infrastructure built specifically to empower and protect the local economy. Born in the vibrant heart of Jandiala Guru, Raftaarz is rapidly evolving into a comprehensive “Super-App” designed to seamlessly connect customers with their most trusted local shopkeepers, home chefs, service providers, and drivers. We are fundamentally transforming how our communities shop, eat, and live—starting from our hometown and strategically scaling to the nation.

 

Our Mission: Local Bharosa, Digital Raftaar

For generations, the local offline market in Punjab has been built on a single, unbreakable foundation: Bharosa (Trust). Customers cultivate lifelong relationships with their neighborhood vendors, their favorite street food stalls, and the legacy merchants who have served their families for decades.

 

However, as national quick-commerce giants and predatory aggregators entered the market, local businesses found themselves at a massive disadvantage. They lacked the technical infrastructure to compete on speed and digital convenience. Raftaarz was engineered to bridge that exact gap.

 

We provide the Digital Raftaar (Speed)—equipping local talent and traditional brick-and-mortar shops with 30-minute delivery logistics, dynamic inventory management, and cutting-edge digital storefronts. We are not here to replace or disrupt local businesses; we are here to arm them with the enterprise-grade digital tools they need to reclaim their customer base, protect their margins, and thrive in the modern technological era.

 

Our Roadmap: From Local Flavors to Nationwide E-Commerce

We are building Raftaarz in highly strategic, meticulously planned phases to ensure absolute quality, empower our community at every step, and deliver a flawless experience to our users.

 

Phase 1: The Raftaarz Food Court (Launching October 19th)

Our journey to digital dominance begins with food. On October 19th, we are officially launching the Raftaarz Food Court. This platform brings the absolute best local restaurants, iconic street food vendors, and hidden culinary gems directly to your doorstep. We guarantee hot, fresh, and lightning-fast deliveries, providing our local food vendors with a powerful, high-visibility digital platform to exponentially expand their daily reach and revenue.

 

Phase 2: Empowering Women through Cloud Kitchens

Our immediate next step is a community-first initiative that sits at the very core of our corporate values: a dedicated Cloud Kitchen network. We are building this infrastructure specifically to empower talented housewives and women across the city. Raftaarz will provide them with the complete digital storefront, marketing visibility, and seamless delivery logistics required to turn their home kitchens into thriving online businesses—transforming incredible home chefs into financially independent entrepreneurs.

 

Phase 3: The A to Z Super-App & Nationwide Expansion

While our foundation begins with food, our cloud architecture is built for absolutely everything. Raftaarz will soon encompass every product category from A to Z. From daily groceries, fresh produce, and critical medicines, to electronics, sports gear, on-demand home services, and local mobility—if you need it, Raftaarz will deliver it instantly. Once we have perfected our hyper-local operational model here at home, our ultimate vision is to scale this infrastructure nationwide, bringing our unique blend of local trust and digital speed to cities across the entire country.

 

Built on Open Principles

We are proudly building our ecosystem on the core philosophies of the Open Network for Digital Commerce (ONDC). By democratizing and decentralizing logistics and commerce, we ensure that the wealth generated by a city stays within that city, rather than being extracted by monopolistic outside aggregators.

 

Our proprietary technology guarantees:

 

  • Fair Commissions: Protecting the profit margins of our local merchant partners.

     

  • Equitable Earnings: Providing better, transparent, and consistent payouts for our dedicated delivery fleet.

     

  • Optimal Pricing: Ensuring the best possible rates for our consumers without hidden surge fees.

     

When you spend a rupee on Raftaarz, you are directly investing in the families, schools, and businesses of your own community.

 

Our Roots & The Founding Team

Raftaarz is driven by a core team of brilliant local entrepreneurs—led by Arpit Dhingra, alongside Vivek, Raja, Lucky, Paryag, and Tarish—who deeply understand the pulse of the retail market. Coming from a profound multi-generational legacy of trusted local business, our founding team combines decades of on-ground retail experience with cutting-edge Android architecture, web development, and scalable cloud technology.

 

We know exactly what it takes to run a successful physical business, we know what our local customers expect, and we possess the technical mastery to build the software that makes it happen. We are not outsiders trying to dictate your market; we are local businessmen upgrading it.

 

Raftaarz. Your City. Your Shops. Delivered Instantly.

 

Executive Leadership

Our leadership team represents the perfect synthesis of grassroots market knowledge, advanced technical engineering, and enterprise logistics.

 

Mr. Arpit Dhingra

Founder & Chief Executive Officer
As the visionary architect behind Raftaarz, Arpit bridges decades of local retail trust with next-generation cloud and mobile technology. Bringing a deep, intuitive understanding of multi-generational family businesses, combined with advanced expertise in Android development, React architecture, and database management, he leads both the corporate strategy and the technical product vision. Arpit is dedicated to building an ONDC-compliant ecosystem that protects local merchants while delivering world-class digital experiences to consumers.

 

Mr. Mandeep Nanda

Managing Director
Mandeep is the executive powerhouse driving the enterprise logistics strategy and financial growth of Raftaarz. With a visionary approach to business scaling, he oversees the company’s full P&L performance, fleet modernization initiatives, and capital allocation. Mandeep ensures that as Raftaarz expands its footprint from hyper-local roots to a nationwide network, the company remains highly profitable, operationally resilient, and structurally sound to support world-class delivery operations.

 

Mr. Vivek Mahajan

Chief Operational Officer
Vivek serves as the critical bridge between complex digital technology and the realities of the local physical market. He is the operational engine of Raftaarz, dedicated to creating seamless standard operating procedures (SOPs) that help traditional shops scale online effortlessly. Vivek’s primary mandate is protecting merchant margins, optimizing daily supply chain workflows, and ensuring that every stakeholder—from the shopkeeper to the end consumer—experiences flawless execution.

 

Mr. Gaganpreet Singh

Head of Delivery & Fleet Operations
Gaganpreet is the commander of the “Raftaar” in Raftaarz. He spearheads our end-to-end fleet operations and last-mile logistics, ensuring that the 30-minute delivery promise is executed safely and efficiently. Gaganpreet optimizes route planning, manages rider welfare and training, and leverages real-time tracking analytics to guarantee seamless, on-time delivery at massive scale. Under his leadership, the Raftaarz fleet operates as the most reliable logistics network in the region.

 

Mr. Raja Ahuja

Head of Catalog & KYC
Raja is responsible for the digital transformation of physical legacy stores into premium, highly attractive digital storefronts. He manages the deep-tier inventory architecture, ensuring that thousands of local SKUs are beautifully presented and easily searchable on the app. Furthermore, Raja oversees the critical KYC (Know Your Customer/Merchant) protocols and vendor compliance, ensuring that absolute trust and quality assurance are maintained across the entire Raftaarz network.

 

Mr. Paryag Jain

Head of Merchant Sales
Paryag leads the grassroots expansion of the Raftaarz ecosystem, scaling our hyperlocal supply chain one trusted partner at a time. Specializing in local market dynamics and vendor relations, he works directly with traditional retailers to demystify digital commerce. Paryag is on the front lines educating shopkeepers, building lasting B2B relationships, and ensuring that the transition from a physical ledger to a Raftaarz digital storefront is smooth, profitable, and empowering.

Mr. Arpit Dhingra

Founder,Chief Executive Officer

Bridging decades of local retail trust with next-gen ONDC technology. Lead Founder & Chief of Tech, Raftaarz.

Mr. Vivek Mahajan

Chief Operational Officer

The bridge between digital technology and the local market. Dedicated to onboarding legacy merchants, protecting their margins, and helping traditional shops scale online.

Mr. Raja Ahuja

Head of Catalog & KYC

Transforming physical legacy stores into premium digital storefronts. Managing vendor compliance, deep-tier inventory architecture, and the end-to-end merchant onboarding experience.

Mr. Paryag Jain

Head of Merchant Sales

Scaling the hyperlocal supply chain one partner at a time. Specializing in local market dynamics, vendor relations, and digital transformation for traditional retailers.

Mr. Mandeep Nanda

Manging Director

Executive leader driving enterprise logistics strategy, fleet modernization, and P&L performance to scale world-class delivery operations.

Mr. Gaganpreet Singh

Head of Delivery & Fleet

Spearhead end-to-end fleet operations and last-mile logistics, ensuring seamless, on-time delivery at scale.