Privacy Policy for Raftaarz

Effective Date: September 7, 2026

Welcome to Raftaarz. We value your trust and are committed to protecting your personal data. This Privacy Policy explains how Raftaarz Technologies Private Limited (“Raftaarz,” “we,” “us,” or “our”) collects, uses, and safeguards your information when you use our mobile application and website to order products, book local services, or operate as a registered vendor/rider.

1. Information We Collect

We collect information based on how you interact with the Raftaarz platform:

For Customers:

Account Information: Name, email address, phone number, and delivery addresses.
Location Data: Precise or approximate location data (GPS) to show you available local stores and ensure accurate, high-speed 15-minute deliveries.
Transaction Data: Order history, digital khata records, and payment status (we do not store actual credit card numbers; these are handled securely by our payment gateways).

For Registered Vendors & Shopkeepers:

Business Details: Store name, owner name, business address, and contact information.
KYC & Financial Data: Tax identifiers (GSTIN, PAN) and bank account details required for onboarding, compliance, and daily payouts.

For Delivery Partners (Riders) & Service Professionals:

Live Location Tracking: Continuous background location data to assign nearby orders, optimize delivery routes, and provide live tracking to customers.
Verification Data: Driver’s license, vehicle registration, and identity proof.

2. How We Use Your Information

Raftaarz uses the collected data to operate the hyperlocal ecosystem effectively:

To fulfill orders and deliver groceries, premium retail items, and medicines quickly.
To connect you with verified local home service professionals (e.g., plumbers, electricians).
To process payments and manage vendor payouts accurately.
To provide customer support and resolve disputes between buyers and sellers.
To send important system announcements, promotional offers, and order updates.

3. How We Share Your Information

We do not sell your personal data. We only share information to make the platform work:

With Vendors/Shopkeepers: We share the customer’s name and order details so the shop can pack the items.
With Delivery Partners: We share the customer’s delivery address and phone number with the rider to ensure successful drop-offs.
With Service Providers: We share necessary contact details with the local professionals you book for home repairs.
With Legal Authorities: If required by law, to prevent fraud, or to protect the safety of our users and network.

4. Data Security

We implement industry-standard encryption and security measures to protect your personal and financial data. Vendor KYC documents and digital khata ledgers are stored on secure servers with restricted administrative access.

5. Your Choices and Rights

Location Permissions: You can disable location tracking in your device settings, though this may prevent the app from calculating accurate delivery times or finding nearby stores.
Account Deletion: You can request the deletion of your account and associated personal data by contacting our support team.

6. Updates to This Policy

We may update this Privacy Policy as we add new features or expand our services. We will notify you of any significant changes via the Raftaarz app or by email.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us:

Raftaarz Technologies Private Limited Near Ghas Mandi Chowk, Jandiala Guru, Amritsar, Punjab – 143115

Customer Support: support@raftaarz.in
Vendor Support: partner@raftaarz.in